Our Travel Reviews
This was our first trip to South America, and we were quite anxious because we had no experience how things work in Peru. However, SATO had everything well prepared, there was always someone there waiting for us, speaking good english, and getting us to where we wanted to go. No misunderstandings, delays, language barriers, tickets on the wrong day, or other issues - I think this is the deciding factor that we really enjoyed the trip.
We actually had a custom tour built, with two days each at Lake Titikaka, Machu Picchu, and in the Dschungel. The quality of everything was great, the hotels were top, and - most importantly - everything was perfectly organized to work together like a well-oiled machine. Just step out of the plane and relax. We loved it!
SATO’s organisation from beginning to end was impeccable. We had a customized tour combining two standard tours (our itinerary: Lima, Amazon Jungle, Cusco, Sacred Valley, Macchu Picchu, Lake Titicaca and 6 days on the beach near Mancora). Seppe, our travel consultant, devoted a great deal of time and effort in the planning stage, incorporating all our modifications by return email within 24 hours. During the holiday he even carried out the check-in for the domestic flights.
Most of the local agents met us in person on arrival with all the necessary details, tickets and transfer to our hotel.
The hotels were of different standards but all clean and well located with extremely friendly and helpful staff.
We enjoyed our trip immensely due to having no worries about logistics or bookings. We highly recommend that anyone planning a holiday to South America should use SATO to benefit from their vast experience and portfolio. They have an excellent network of local agencies with whom they collaborate. It worked like clockwork.
Overall we had a wonderful trip to Lima and Macchu Picchu. Great weather, lots of touring and memories for life with the whole family. The planning and preparation with Seppe was excellent as it was a custom tour plan - plenty of communication, quick responses and everything delivered as requested. Quality of the hotels, guides and drivers were all top level and made for an enjoyable trip. We had one or two logistical issues during the trip (e.g. a transport strike in Cusco) but the SATO team were again responsiveness and able to make late changes to accommodate our needs.
We typically do our own travel planning and are wary of tours, but this was a great experience and I would recommend SATO to help organize your holiday in this part of the world - there are a number of local complications with ticketing, ID requirements and local language that would make it more challenging to manage on your own.
Thank you so much for our amazing holiday. Everything was perfect, the hotels, the organisation, the guides, drivers, the itinery. We had a wonderful time and will recommend your company to our friends.
I was so pleased that you recommended that we do the sand buggy trip. I was terrified at first, but once I relaxed, the whole thing was brilliant fun. Ted and I even did the sand boarding!
All of the guides and drivers were courteous, helpful and extremely knowledgeable, however, one person really stood out. That was Joel, our driver from Ica and back. We want to commend him for all his help, patience and support.
We hope to return to South America in the future and will definitely use your company again.
Wonderful time visiting Peru! We had never been to South America before and SATO took care of every detail so that there was zero stress with coordinating buses, trains, taxis, flights, hotels, tickets, everything! We experienced one tiny bump in the plan, but we emailed Seppe who responded within 30 minutes.
Their itinerary was great - we felt like we had a good balance of opportunities to see the sights while still having down time. The Muyuna Lodge in the Amazon jungle was such a unique experience - would highly recommend them and SATO! Overall, a wonderful experience!
We were extremely impressed with the efficiency and thoroughness of our SATO travel guides and drivers throughout Peru and Bolivia on our 16 day tour. I cannot say eough good things about them! Every time we arrived somewhere there was someone holding up a sign with our names. We were escorted everywhere but courtesy. We were constantly reminded of what papers and accessories we needed for the day.
I have 2 examples of profundly good service. The day we left Cusco for Bolivia, I left my purse in the car which delivered us to the bus station. The car was headed in the opposite direction on another tour. When we realized my mistake, we called Bruno who somehow contacted the driver, who put it on another bus headed in our direction. In a coule of hours it was returned to me completedly intact. I was blown away!
That same day, we left Peru and entered Bolivia. At the border everyone on the bus went into a building and had their passports stamped. When we were through we got back on the bus. It was only when we checked int our hotel that we realised we had neglected to also have our passports stamped in a different building by the Bolivian officials. Our SATO guide, Rudi immediately took us back to the border and took us to where we should have had our passports stamped the first time.
On another ocassion in Uyuni, Bolivia we were at the airport taking an evening flight to La Paz. We were attempting to get on a sold out flight positive the airline had made a mistake. It was important not to miss the flight as we were flying out of La Paz the next morning on a series of lights, homeward bound. Finally, we called SATO and in minutes our guide, Omar was at our sides and the matter was straightened out. We were vastly relieved.
We had a wonderful experience with SATO and their services from beginning to end. Since the booking process the communication was great: thorough and prompt. Seppe was attentive to all of our questions and provided us with detailed answers. During our time in Peru, everything ran smoothly. There wasn’t the typical vacation stress of organizing the trip ourselves because SATO took care of every detail. The drivers and guides were great, and specially Juan who went above and beyond to make sure we were at the right doors/gates in our travels to and from places throughout Peru. SATO made our stay at Peru enjoyable and efficient. We felt welcomed, we were always greeted with a smile
We had a very good experience with SATO in Perú to our trip to Machu Picchu.
We did Sacred Valley - Machu Picchu - Cuzco and surroundings.
The hotels were clean, good and most important located in the heart of every city we visited.
As per the transports, all were included in our tour and we had no trouble, all drivers were carefull and very punctual.
The tour guides were very good and prepared to any question.
I will definetly reccomend SATO to other friends that are thinking in Machu Picchu as their next destination.
Seppe is the best!! I’ve been trying to think of the right words to describe his expertise as a trip coordinator, and you can’t top “the best.” This was our second tour with Seppe.
Our custom 19 day tour included Santiago, the Atacama Desert, Santa Cruz Vineyard in Colchagua, Maipo vineyards, Buenos Aires, Puerto Iguazu, Mendoza, El Calafate with the Moreno Glacier, then back to Santiago. An incredibly difficult task with many transfers, hotels, flights, tours, pickups, English speaking guides, and cities to coordinate. Everything went amazingly well.
The hotel selection was excellent with Seppe taking into account location, price, amenities and ratings to make the right choice. Each of the several tour guides were knowledgeable, friendly and informative. The excursions chosen by Seppe and SATO were an amazing experience! Geysers, salt lake and flats, desert sand dunes, glaciers, vineyards, city tours, water falls, boat rides, museums, mountains, scenic drives, and beautiful sunsets.
I certainly recommended SATO to everyone. Many thanks to Seppe for making this vacation such a memorable experience.
Thank you for a wonderful first-class trip,
Clint and Carol
Our trip was amazing! We had great guides. They were professional, fun, on time, thoughtful, helpful and accommodating. We always knew where we needed to be and giving complete information for each leg of our trip. We had the best time, well feed, and sleep comfortable each night. We felt safe and confident that our each of our guides would inform us what we could and should try during our free times. We were always ahead of the crowds each day which was great! We were the first in line, first to eat, first to tour, etc. It was great and very efficient for us. I would highly recommend SATO to anyone and use them again in the future.
We did a custom 15 day tour of Patagonia including Buenos Aires, Ushuaia, El Calafate (Perito Moreno Glacier) , El Chalten (Fitz Roys), Torres del Paine National Park and Santiago. Seppe was wonderful setting up this tour for us. We suggested locations and he arranged the transfers, hotels, tours, etc. Great Job.
- Hotels were a nice mix of small boutiques and larger hotels. Locations were terrific. Staff and amenities were perfect for what we needed. Breakfasts at the hotels were very good. Hotel Las Torres in the park was amazing. Thanks Seppe!
- Guides/excursion were outstanding everywhere except for one location. Language skills and local knowledge were terrific and often tours were adaptable to our needs and interests. We canoed the Beagle Channel, trekked the Fitz Roys, amazing excursions options at Las Torres, winery tour, outstanding lunch overlooking the Pacific at Vina del Mar.
- All transfers between airports, hotels and activities went very smoothly. In country air flights were fine and departed on schedule.
This is our second trip with SATO. We just can't say enough for the quality of experience and value they bring. We continue to recommend SATO to our friends.
Thank you for arranging & executing a Fantastic trip as we visited; Peru, Lima, Cusco, Sacred Valley, Ollanta & Machu Picchu.
The transfers were on time & comfortable, The airline tickets & Train tickets were given to us on a Timely basis as was all our Admission tickets , The hotels were especially nice AND our Guides were Knowledgeable, pleasant, on time and up-beat. .... We enjoyed them all, especially Oscar & Freddie.
Our Drivers were superb & efficient. All in all, We had a great trip and Thank you!!
Jack & Maureen