Terms and Conditions
Peru Travels Online, South America Travels Online and all other members of our website family are part of the SATO Travels S.A. Group also represented as SATO Peru S.AC. (R.U.C. number (VAT number) 20564250806), hereinafter referred to as SATO and are bound by the following terms and conditions;
We at SATO aim to provide all our clients with a great service and a memorable experience. We will do everything we can to ensure that this is carried out to the your highest expectations. Following are the terms and conditions that will apply to your booking, please read these carefully, as on booking your trip you will bound by them. These Terms shall constitute the entire agreement between the company known as SATO and the client relating to the subject matter heir in, and shall constitute a binding agreement between SATO and the client and any passengers involved in the agreement. There is no verbal or written representation, warranty, prior agreement or description of services, other than as expressed herein.
The quote that will be given by us will be valid for no longer than 14 days from the date of the final quote delivery. The 14 day time restriction is due to prices of trains and other services such as hotels that can change availability at short notice and excludes international and domestic flights quotes. International and domestic flight quote validity is limited in time by the restrictions that are imposed on us by the airline or airline operator.
The client includes yourself and all those named on the booking including minors and persons under a disability of which all will be bound by the terms and conditions stated herein.
Please note that our prices are only for services within South America and do not include international airport taxes and any meals or services not included in your itinerary including personal expenses, personal insurance, tips and baggage porterage.
Please note that all payments are subject to exchange rate fluctuations which will be communicated to you at the moment of payment.
If you have question on the above or below terms please contact SATO and we will be more than happy to answer any question that you may have.
TERMS AND CONDITIONS OF BOOKING
- Deposit payment and Balance Payment
- Changes to your Booking
- Cancellation by You
- Flight Cancellation Policy
- Special Cancellation Conditions
- Amendment Fees
- Late Booking Fees
- Change Of Itinerary After Holiday Has Commenced
- Reporting of Incidents
1. Deposit payment and Balance Payment
SATO will start making all the bookings and payments once the complete deposit payment has been received. The largest part of the deposit payment will be used to make the instantaneous payments to be made such as airline tickets, train tickets and entrance fees. These costs are in most cases nonrefundable or non-transferrable meaning that the deposit payment is also nonrefundable. In exceptional cases (severe illness, hand of god, etc…) SATO management will study each case to see if an exception can be made.
The full balance payment for the services booked with SATO Is due at 60 days before departure or if the departure date would be closer than 60 days on confirmation of the itinerary. In the case of non-payment of the balance by the due date, SATO reserves the right to cancel your booking and cancellation charges will apply.
2. Changes to your Booking
An administration fee of $50 (or equivalent) per person will be charged if a confirmed booking is changed or transferred to a different departure date or tour, up to 60 days prior to departure where such a change is possible / permitted. Thereafter all changes will be treated as cancellations and subject to charges as below. (see Cancellation by you).
If a client is unable to travel, in circumstances which SATO consider reasonable, then we will attempt to transfer the booking to another suitable person, however the tour arrangements must remain the same and if all suppliers (including airlines) agree to accept the name change without penalty. SATO may not be able to transfer bookings in this way as each individual situation will carry with it different penalties and restrictions. If a transfer is allowed then an administration charge of $50 (or equivalent) per person will be made if the company is notified up to 60 days before departure plus any extra charges and / or penalties levied by our suppliers, thereafter all changes will be treated as cancellations and subject to charges as shown below.
3. Cancellation by You
Should the client wish to cancel the tour or any part of the tour (excursions, flights, hotel, accommodations, etc…) cancellation charges will be imposed. These are calculated from the day written notification is received by SATO.
The charges are shown below:
60 and more days before departure: retention of deposit. (In addition 100% of fully non-fundable items such as flights and / or service pre-payments will be retained).
59 to 30 days before departure: 75% of total price. (In addition 100% of fully non-fundable items such as flights and / or Galapagos pre-payments will be retained).
Less than 30 days before departure: 100% of tour cost.
Saying this we are always willing to try and help you and if possible we can try to be more flexible on the above policy if the situation, our suppliers and service agents permit it.We strongly recommend that full travel insurance is taken, which includes cover, under certain circumstances, against the loss of deposit or cancellation charges. Please note that no reimbursements are given when cancellations occur or for any unused services.
4. Flight Cancellation Policy:
Flight Bookings are totally non refundable or transferable
5. Special Cancellation Conditions:
Certain accommodation and tour products will apply additional cancellation charges. If applicable you will be informed in your quote.
6. Amendment Fees:
Any amendments made to a confirmed booking will incur a fee, bookings of a value up to $1,000 a fee of $25, bookings of a value over $1,000 a fee of $50. The fees are charged per amendment. This is in addition to any fees that may be levied by the supplier or airline.
7. Late Booking Fees:
A late booking fee of $50.00 can be charged if booking is made within 72 hours prior to departure. This depends on the amount of administration work involved, and if applicable, you will be notified at time of booking.
8. Change Of Itinerary After Holiday Has Commenced:
Any alteration or cancellation of services after your holiday has commenced can incur penalties. There is no refund for unused services.
All refund requests must be in writing specifying the reason for the refund in detail and made direct to SATO Claims must be made within 10 days from the final date of your trip. Refunds will not be made for bookings cancelled due to inclement weather, illness or other acts of god. These may be claimed through your travel insurance. A $50 processing fee applies to all approved refunds. No refunds will be made for services once travel arrangements have commenced. No guarantee is provided or warranted that any refund will be available.
10. Reporting of Incidents:
Any abnormal incidents including injuries, service problems, cancellation of a service or dissatisfaction must be reported to SATO during the event to allow us an opportunity to rectify the situation or provide assistance. If the client has a dispute with SATO which we are unable to resolve then please write to us within 10 days from the final date of your trip and we will investigate further.
- Validity of Rates
- Children’s Rates
- Travel Insurance
- Check In / Check Out Times
- Clients Responsibility
1. Validity of Rates:
Prices are valid for the dates indicated in the specific itinerary.
All prices are quoted in American Dollars unless otherwise indicated in the quote.
3. Children's Rates:
Child rates may be available depending on the service involved, if there is children travelling SATO need to be notified before booking.
4. Travel Insurance:
Travel insurance is strongly recommended for all clients whilst on a tour with SATO Clients are responsible for ensuring that they have adequate cover for the full duration of the tour in respect of medical expenses, injury, death, repatriation, cancellation and curtailment. It is not our responsibility to check the validity and cover of your insurance policy.
Depending on availability we will try to book the original accommodation as specified in the last proposed itinerary agreed to. In case we cannot provide you with availability for these accommodations we will provide you with accommodations of the same rate, price class and standard as the original accommodations. All rates are subject to change without notice. Not all properties provide instant availability and in these cases SATO checks availability once we receive the booking request. We can not guarantee the room types requested until the confirmation of accommodations.
The validity of airfare quotes will be communicated on the time of delivery of the airfare quote. The validity of the quote depends on the route, the number of passengers and the overall availability for these airfares. No airfares will be booked without deposit payment for the trip.International and domestic flights are completely non refundable or transferable.
7. Check In / Check Out Times:
These vary according to hotels. Please keep in mind that in general check in and check out times can change without prior notice. Please note that most properties may need to see photo identification such as a passport.
8. Clients Responsibility
Clients agree to accept the authority and decisions of SATO employees, tour leaders, guides and agents whilst on tour as we only have your best interests and safety in mind. If in the opinion of such persons the health or conduct of a client at any time before or after departure appears likely to endanger the safety, comfort or happy progress of a tour, then the client may be excluded from all or part of the tour.
In the case of ill health, SATO may make arrangements, as it seems fit and recover the costs there of from the client. If a client commits an illegal act, he/she may be excluded from the tour and SATO shall cease to have responsibility to / for them. If you are affected by a condition, medical or otherwise, that might affect other peoples' enjoyment or active participation of the tour, you must advise us at the time of booking. No refund will be given for any unused services.
With the somewhat volatile nature of politics in Latin America, our clients should always keep abreast of changes in immigration laws and paperwork requirements as these can change at very short notice. Please contact the relevant authorities when booking and again before traveling to be sure. This is your responsibility, regardless of any advice we may give you in good faith.
Hotel, service or any other cancellations due to strikes, political turmoil and other "acts of god" cannot be refunded. If possible SATO will try to alter your itinerary or services accordingly.
All travelers need to carry a valid passport, with the correct minimum validity and any visas that are required by individual countries that you are visiting. Please check carefully for each destination and / or stopovers and / or connections. If your flight transits the USA you should check that your passport meets current US Customs requirements, including those covered under the Visa Waiver Scheme. All passport and visa matters are ultimately the clients responsibility.
Copies of your passport data/photo page are required on booking. These are required by many Latin American authorities in order to allow us to make flight, cruise and other reservations in addition to tax reasons. SATO cannot be held responsible for any bookings made with incorrect passport information if not supplied with a clear copy at time of booking.
Depending upon your route to and within Latin America, you may require an International Yellow Fever certificate valid for 10 years. We strongly advise to visit your doctor or travel clinic before traveling to discuss any vaccinations required and any issues related to altitude or climate.
In certain countries you are required to carry identification with you at all times in your luggage or day sack.
INCLUSIONS AND EXCLUSIONS
What is excluded and included is defined in the Financial Details Sheet that you can find on the end of the itinerary. Here you can find a list of the items included and excluded in the specific quote. These inclusion and exclusion specifications do only apply to the itinerary the Financial Detail Sheet is attached to.
The copyright on all original/custom artwork, maps, navigation elements, presentation methods and design elements included in our web sites is held exclusively by SATO Copyright on all descriptive text is held by SATO Copyright on selected photographic images is also held by SATO Travels SAC or unless otherwise specified.Photographic images are reproduced with the permission of SATO and the product and/or service providers represented on the web site, or as shown where necessary to satisfy the copyright obligations associated with their electronic reproduction.
All custom graphics used are declared to be works of art created for use by SATO only, and as such are subject to international intellectual property conventions. Image files, HTML documents, and text files are not to be relocated to another server, or duplicated for commercial purposes without the expressed written permission of SATO.